Cancellation and Refunds

When you can cancel, what is refundable, and how refunds are made.

Before your protocol is issued

You may cancel at any time before your personalised protocol has been issued or your first consultation has taken place, and you will receive a full refund. Tell us by email or telephone.

After your protocol is issued

Once the personalised protocol has been issued it is not refundable, because it is prepared specifically for you and cannot be resold or reused. This is stated before you pay, and you confirm you understand it at the point of payment.

Instalment plans

If you are paying by monthly instalments, cancelling stops all future instalments from the date you tell us. Instalments already paid cover work already provided and are not refunded.

If we cancel

If we are unable to provide the service, you receive a full refund of everything paid for work not yet delivered.

How to cancel

Email [email protected] or telephone +1 949 333 9072, Monday to Friday, 9am to 5pm Central Time. We will confirm in writing.

How refunds are made

Refunds are returned to the card used for payment, within five to ten business days of us confirming the cancellation.

Last updated: [date] · Bonner Biotech LLC, 3838 Oak Lawn Avenue, Dallas, TX 75219, United States · +1 949 333 9072